FAQ & Troubleshooting

• The TradingView username you entered at checkout must match the one you are logged in with now.
• Find the name on your invoice email or in TradingView Profile → Settings → Username.
• If they differ, email support@infinityalgo.com with the correct username and we will update your license.

• About 90% of the time the username is wrong or the purchase is not finished.
• Enter the correct username (see Q1), wait 30 seconds, then reload the chart.
• When the lock turns green, the script is ready to load (see Q3).

• A green lock means the license is recognized.
• Click the script name under Invite-only Scripts to add it to the chart.
• If the lock stays red, go back to Q2.

• TradingView shows a timeout when calculations take too long (usually on lower timeframes or with AI enabled).
• Quick fix: Open settings () → toggle any input → click OK. This forces a refresh.
• Alternative: Remove the indicator and re-add it from Invite-only Scripts.
• Consider using Static mode or a higher Update Frequency if you are using AI optimization.

• TradingView limits active indicators per chart:
  • Free = 2
  • Essential = 5
  • Plus = 10
  • Premium = 25
  • Expert = 30
  • Ultimate = 50
• Remove unused indicators in the legend and reload, or upgrade your plan / split across multiple charts.

• Click the gear icon next to the script name in the legend.
• All inputs, colors, and alert toggles are here.
• Reset to Default is bottom-left inside that window (see Q12).

• The script could not verify your license.
• Refresh the page (F5) — fixes ~30% of cases.
• Recheck username spelling (Q1).
• Occasionally TradingView’s auth server is busy; wait a few minutes and reload.
• Still failing? Send a screenshot and your username to support.

• Temporary TradingView server issue or cached script.
• Hard-refresh (Ctrl + Shift + R) or open a new tab / the desktop app.
• Check https://status.tradingview.com/ — if components are red, wait for green.

• It is a quota notice, not a payment request.
• You have reached your indicator limit (see Q5).
• Remove one script or upgrade your TradingView plan; the prompt disappears.

• No. Once a bar closes, its signals and values never change.
• Values can “breathe” while the current bar is still forming — normal for any real-time calculation.

• Updates are pushed automatically.
• If you boosted the script, you will receive an email titled “Infinity Algo – new version.”
• Remove the old copy and re-add it from Invite-only Scripts to load the newest build.
• Existing alert templates stay intact unless TradingView flags an input change.

• Open settings () → Reset to Default Inputs → OK.
• Colors can be reset under the Style tab.

Quick checklist

1. Alert created on the correct indicator version?
2. Condition set to Once per bar close (recommended)?
3. Alert quota: Free = 3, Essential = 20, Plus = 100, Premium = 400, Expert = 600, Ultimate = 1,000
4. Browser tab closed? Use TradingView desktop or server-side alerts (paid plans).
5. Follow the step-by-step alert guide in the docs.

• Futures require a different order size setting in TradingView.
• Fix: Open settings () → Properties → change Order Size from “USD” to “Contracts” or “Quantity”.
• This applies to all futures symbols: ES, MES, NQ, MNQ, YM, RTY, CL, GC, etc.
• Futures trade in contracts/lots, not USD position sizing.

• In the legend, click the × next to the script name.
• The license remains in Invite-only Scripts — you can re-add it any time.

• Optimal settings vary by market, timeframe, and trading style. Use our backtesting tools to discover what works best for you.

• Yes — email support@infinityalgo.com with your new username. One free change per license.

• No. The license is tied to your specific TradingView username and is non-transferable.

• Live chat — bottom-right of our site (fastest).
• Email — support@infinityalgo.com (responses within 24 hours on business days).