💡FAQ/Trobleshoot
Tip: For instant assistance try the live-chat widget on our website—it solves ~90 % of questions in under a minute.
1 Indicator not showing up — username mismatch
The TradingView username you entered at checkout must match the one you are logged in with now.
Find the name on your invoice email or in TradingView Profile → Settings → Username.
If they differ, email [email protected] with the correct username and we’ll update your licence.
2 Red lock icon next to the script — script still locked
90 % of the time the username is wrong or the purchase isn’t finished.
Enter the correct username (see Q 1), wait 30 s, then reload the chart.
When the lock turns green, the script is ready to load (see Q 3).
3 How do I unlock the indicator?
A green lock means the licence is recognised.
Click the script name under Invite-Only Scripts to add it to the chart.
If the lock stays red, go back to Q 2.
4 Cannot load – “Too many indicators”
TradingView limits active indicators per chart:
Free = 3 Pro = 5 Pro+ = 10 Premium = 25
Remove unused indicators (× in the legend) and reload, or upgrade your plan / split across multiple charts.
5 Open the indicator settings
Click the gear (⚙️) icon next to the script name in the legend.
All inputs, colours and alert toggles are here.
Reset to Default is bottom-left inside that window (see Q 11).
6 “Study Not Auth” error
The script could not verify your licence.
Refresh the page (F5)—fixes ~30 % of cases.
Re-check username spelling (Q 1).
Occasionally TradingView’s auth server is busy; wait a few minutes and reload.
Still failing? Send a screenshot and your username to support.
7 “Internal Server Study Error”
Temporary TradingView server issue or cached script.
Hard-refresh (Ctrl + Shift + R) or open a new tab / the desktop app.
Check https://status.tradingview.com/—if components are red, wait for green.
8 TradingView asks me to pay again
It’s a quota notice, not a payment request.
You’ve reached your indicator limit (see Q 4).
Remove one script or upgrade your TradingView plan; the prompt disappears.
9 Does the indicator repaint?
No. Once a bar closes, its signals and values never change.
Values can “breathe” while the current bar is still forming—normal for any real-time calculation.
10 How do I get the latest version?
Updates are pushed automatically.
If you boosted the script you’ll receive an email titled “Infinity Algo – new version.”
Remove the old copy and re-add it from Invite-Only Scripts to load the newest build.
Existing alert templates stay intact unless TradingView flags an input change.
11 Reset settings to factory defaults
Open settings (⚙️) → Reset to Default Inputs → OK.
Colours can be reset under the Style tab.
12 My alerts don’t fire
Quick checklist
Alert created on the correct indicator version?
Condition set to Once per bar close (recommended).
Alert quota: Free = 1 Pro = 20 Pro+ = 40 Premium = 400.
Browser tab closed? Use TradingView desktop or server-side alerts (paid plans).
Follow the step-by-step alert guide in the docs.
13 Remove the indicator from a chart
In the legend click the × next to the script name.
The licence remains in Invite-Only Scripts—you can re-add it any time.
14 Still need help?
Live chat – bottom-right of our site (fastest).
Email – [email protected] (responses within 24 h on business days).
15 Can I change my TradingView username after purchase?
Yes, email [email protected] with your new username. One free change per license.
16 Can I share my indicator with others?
No. The license is tied to your specific TradingView username and is non-transferable.
14 Still need help?
Optimal settings vary by market, timeframe, and trading style. Utilize our backtesting to discover what works best for you.
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